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What should I do if my ID scan is not accepted?

Please check the accuracy of the fields you filled during the previous registration step. Data from the scanned ID documents must match the data you entered in your registration form.

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You might be scanning your document incorrectly (e.x., in bad lighting). Please scan your ID document, following our recommendations in the prompt "How to take photos properly?" in the application.

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Please make sure that you are scanning the correct type of ID document. We accept passports exclusively of an international standard and a new type of ID card issued in the EU and suitable for international travel.

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Blackcatcard is issued by Papaya, Ltd. Papaya, Ltd. is licensed by the Malta Financial Services Authority as an Electronic Money Institution (EMI). Registration number C55146. Therefore the official language of the documentation including the Contract is English.

In addition to the obligation to fulfill the conditions of Papaya, Ltd., a client is responsible for knowledge of and compliance with the laws of the jurisdiction of country of his/her citizenship.
Papaya Ltd. does not take responsibility for the possible violation of the local laws of the country of the client’s citizenship, that may appear due to the use of the Blackcatcard product.

Papaya Ltd., 31 Sliema Road, Gzira GZR 1637 – MALTA.

Regulated by the Malta Financial Services Authority (MFSA)

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